Learning technology support
Technical support is available for some learning technologies on request.
H5P support
Self-paced learning is available through Career Tools.
Drop-ins are not scheduled at this time but H5P support can be available on request through the Canvas ‘log a ticket’ portal.
Panopto support
If you want to self-support your Panopto question, we have recorded some the earlier drop-in sessions.
Drop-ins are not scheduled at this time but Panopto support is available on request through the Canvas ‘log a ticket’ portal.
Inspera Online Assessments
Drop-in sessions are advertised via the Staff Intranet.
Prior to exams
Zoom
Canvas support
Staff Service Centre (SSC)
For help with University of Auckland-specific Canvas questions, e.g., Single sign-on, student enrolment, University of Auckland tools such as the Final Grades Tool and UoA Toolbox, please call or log a ticket.
Call SSC on ext. 86000 or +64 9 923 6000
Mon – Fri
7.30am – 6pm
24-hour Canvas Hotline
Contact the Canvas Hotline for help with: Getting started with Canvas, Canvas interface and features. Log into Canvas for online live chat from the Canvas Help menu.
At the bottom of the right-hand side menu, look for Help, then Chat with Canvas Support (staff).
7 days 24 hours Online chat
Canvas in-person support
Book a Canvas support session with our University of Auckland Canvas facilitator, through the Staff Service Centre (SSC) portal.
Mon – Fri 10am – 5pm (as arranged) Zoom
Page updated 05/07/2023 (minor edit)