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  6.  — Learning technology support

Learning technology support

Technical support is available for some learning technologies on request.

H5P support

Self-paced learning is available through Career Tools.

Drop-ins are not scheduled at this time but can be available on request through the Canvas ‘log a ticket’ portal.

Panopto support

If you want to self-support your Panopto question, we have recorded some the earlier drop-in sessions.

Drop-ins are not scheduled at this time but is available on request through the Canvas ‘log a ticket’ portal.

Inspera Online Assessments

Drop-in sessions are advertised via the Staff Intranet.

Prior to exams

Canvas support


Staff Service Centre (SSC)

For help with University of Auckland-specific Canvas questions, e.g., Single sign-on, student enrolment, University of Auckland tools such as the Final Grades Tool and UoA Toolbox, please call or log a ticket.

Call SSC on ext. 86000 or +64 9 923 6000

Mon – Fri
7.30am – 6pm

* Before requesting access to Canvas courses, please refer to People in your course: Roles and permissions.


24-hour Canvas Hotline

Contact the Canvas Hotline for help with: Getting started with Canvas, Canvas interface and features. Log into Canvas for online live chat from the Canvas Help menu.

At the bottom of the right-hand side menu, look for Help, then Chat with Canvas Support (staff).

7 days
24 hours
Online chat


Canvas in-person support

Book a Canvas support session with our University of Auckland Canvas facilitator, through the Staff Service Centre (SSC) portal.

Mon – Fri
10am – 5pm (as arranged)

Page updated 05/07/2023 (minor edit)

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