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Learning technology support

Technical support is available for some learning technologies on request.

Faculty Access Portal

The Faculty Access Portal is part of the University’s disability case management system, which allows course coordinators and course directors to securely view students’ learning and teaching adjustments. Eilidh Thorburn from Student Disability Services held a drop-in session for staff in June 2024.

FeedbackFruits 24/6 live support

In FeedbackFruits, look for the purple chat icon in the lower-left hand corner. This will connect you with their 24/6 live-support service (Monday – Saturday), where you can send a direct message to their team.

Feedback fruits support icon

Review the self-help FeedbackFruits learning resources.

H5P support

From January – June 2024, the team at H5P are holding a series of webinars. Come and learn from the experts; there’s something for everyone.

 

Self-paced learning is available through Career Tools.

UoA drop-ins are not scheduled at this time but can be available on request through the Canvas ‘log a ticket’ portal.

 

Recordings from past events

In 2021, the Faculty of Medical and Health Sciences ran several H5P workshops. The recordings are available on the FHMS Teaching and Learning Community website.

Inspera Online Assessments

Drop-in sessions are advertised via the Staff Intranet.

Prior to exams
 Zoom

Lecture room equipment

This guide will help you familiarise yourself with the lecterns. It also includes a link to request support.

Panopto support

 

Drop-ins are not scheduled at this time but Panopto support is available on request. Please call or log a ticket.

Call SSC on ext. 86000 or +64 9 923 6000

Mon – Fri
7.30am – 6pm

If you would like an overview of Panopto, we have recordings from faculty seminars that were held during its rollout.

Turnitin support

Teachers were required to migrate their Turnitin LTI assignments to the Turnitin Plagiarism Review tool in Canvas before 1 July 2024. To support the transition, Karl McGuirk ran drop-in sessions for staff. One of these sessions was recorded.

Canvas support

Drop-in sessions

Our in-house expert, Karl McGuirk, leads regular drop-in sessions for staff. Topics covered are the essentials, assessments, and marking and grading. Find out when these sessions are held on the TeachWell Calendar.

 

Recordings from previous sessions

Visit these pages to view the recordings from earlier sessions:

Canvas in-person support

Book a 45-minute one-to-one online Canvas coaching session with learning technologist Dan Stark. Topics might include: course ‘building’, accessibility, grading tools, and more.

Mon – Fri
1 – 4pm (as arranged)
MS Teams

Staff Service Centre (SSC)

For help with University of Auckland-specific Canvas questions, e.g., Single sign-on, student enrolment, University of Auckland tools such as the Final Grades Tool and UoA Toolbox, please call or log a ticket.

Call SSC on ext. 86000 or +64 9 923 6000

Mon – Fri
7.30am – 6pm

* Before requesting access to Canvas courses, please refer to People in your course: Roles and permissions.

Canvas courses: Staff Access Upload Tool

The Staff Access Upload Tool is a feature of the Canvas Management Console enabling Course Access Authorisers to grant staff access to Canvas courses quickly and efficiently. Group Services administrators, Group Services team leaders, and Group Services managers can use the tool to add staff roles in Canvas. These drop-in sessions will provide additional support for those who need it.

Self-directed help: 
For on-to-one Support, raise a

24-hour Canvas Hotline

Contact the Canvas Hotline for help with: Getting started with Canvas, Canvas interface and features. Log into Canvas for online live chat from the Canvas Help menu.

At the bottom of the right-hand side menu, look for Help, then Chat with Canvas Support (staff).

7 days
24 hours
Online chat

Page updated 28/11/2024 (removed link to FeedbackFruits training)

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