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Learning technology support

Technical support is available for some learning technologies on request.

Turnitin support

Teachers at UoA are required to migrate their Turnitin LTI assignments to the Turnitin Plagiarism Review tool in Canvas before 1 July 2024. To support the transition, through May and June, Karl McGuirk is running weekly drop-in sessions for staff. Visit the calendar to view when these sessions are held.

Learn more about the discontinuation of Turnitin LTI assignments, including recordings from past sessions.

H5P support

From January – June 2024, the team at H5P are holding a series of webinars. Come and learn from the experts; there’s something for everyone.


Self-paced learning is available through Career Tools.

UoA drop-ins are not scheduled at this time but can be available on request through the Canvas ‘log a ticket’ portal.


Recordings from past events

In 2021, the Faculty of Medical and Health Sciences ran several H5P workshops. The recordings are available on the FHMS Teaching and Learning Community website.

Panopto support


Drop-ins are not scheduled at this time but Panopto support is available on request. Please call or log a ticket.

Call SSC on ext. 86000 or +64 9 923 6000

Mon – Fri
7.30am – 6pm

If you would like an overview of Panopto, we have recordings from faculty seminars that were held during its rollout.

Inspera Online Assessments

Drop-in sessions are advertised via the Staff Intranet.

Prior to exams

Lecture room equipment

This guide will help you familiarise yourself with the lecterns. It also includes a link to request support.

Canvas support


Staff Service Centre (SSC)

For help with University of Auckland-specific Canvas questions, e.g., Single sign-on, student enrolment, University of Auckland tools such as the Final Grades Tool and UoA Toolbox, please call or log a ticket.

Call SSC on ext. 86000 or +64 9 923 6000

Mon – Fri
7.30am – 6pm

* Before requesting access to Canvas courses, please refer to People in your course: Roles and permissions.


24-hour Canvas Hotline

Contact the Canvas Hotline for help with: Getting started with Canvas, Canvas interface and features. Log into Canvas for online live chat from the Canvas Help menu.

At the bottom of the right-hand side menu, look for Help, then Chat with Canvas Support (staff).

7 days
24 hours
Online chat


Drop-in sessions

Our in-house expert, Karl McGuirk, leads regular drop-in sessions for staff. Topics covered are the essentials, assessments, and marking and grading. Find out when these sessions are held on the TeachWell Calendar.


Recordings from previous sessions

Visit these pages to view the recordings from earlier sessions:


Canvas in-person support

Book a Canvas support session with our University of Auckland Canvas facilitator, through the Staff Service Centre (SSC) portal.

Mon – Fri
10am – 5pm (as arranged)

Canvas courses: Staff Access Upload Tool

The Staff Access Upload Tool is a feature of the Canvas Management Console enabling Course Access Authorisers to grant staff access to Canvas courses quickly and efficiently. Group Services administrators, Group Services team leaders, and Group Services managers can use the tool to add staff roles in Canvas. These drop-in sessions will provide additional support for those who need it.

Self-directed help: 
For on-to-one Support, raise a

Page updated 09/05/2024 (added Turnitin and Canvas drop-in sessions)

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