Learning technology support
Technical support is available for some learning technologies on request.
Ed Discussion
For more information and self-help guides:
- Visit the vendor site for documentation: https://edstem.org/help
* Login is required. Select Australia as your documentation location then enter your University of Auckland staff email address, e.g., username@auckland.ac.nz. You will be sent a login link.
Faculty Access Portal
The Faculty Access Portal is part of the University’s disability case management system, which allows course coordinators and course directors to securely view students’ learning and teaching adjustments. Eilidh Thorburn from Student Disability Services held a drop-in session for staff in June 2024.
FeedbackFruits
In February 2025, the FeedbackFruits team is offering drop-in sessions for staff to bring along their questions on Peer Review and Group Member Evaluation tools.
FeedbackFruits 24/6 live support
In FeedbackFruits, look for the purple chat icon in the lower-left hand corner. This will connect you with their 24/6 live-support service (Monday – Saturday), where you can send a direct message to their team.
Review the self-help FeedbackFruits learning resources.
H5P support
From January – June 2024, the team at H5P are holding a series of webinars. Come and learn from the experts; there’s something for everyone.
Self-paced learning is available through Career Tools.
UoA drop-ins are not scheduled at this time but H5P support can be available on request through the Canvas ‘log a ticket’ portal.
Recordings from past events
In 2021, the Faculty of Medical and Health Sciences ran several H5P workshops. The recordings are available on the FHMS Teaching and Learning Community website.
Inspera Online Assessments
- For common questions see the Inspera FAQs on the staff Intranet.
- Visit the Inspera Staff Development Hub for guides on authoring your exam.
For in-house Inspera support (including a schedule of staff drop-in sessions during test or exam times), please see the contact details for the Inspera support team on the Staff Intranet.
Lecture room equipment
This guide will help you familiarise yourself with the lecterns. It also includes a link to request support.
For reporting faults or to request training, please see the support options for room equipment.
Library resources app
If you have any questions about the Library Resources app or the Library Subject Guides, please get in touch with us using this form.
Panopto support
Drop-ins are not scheduled at this time but Panopto support is available on request. Please call or log a ticket.
Call SSC on ext. 86000 or +64 9 923 6000
Mon – Fri
7.30am – 6pm
If you would like an overview of Panopto, we have recordings from faculty seminars that were held during its rollout. Previous recordings
Perusall collaborative reading
From January to March 2025, the team at Perusall are holding webinars from introductory to mastery level users. Sessions are live-streamed from the US so choose the session that best suits NZ time. Registrants will also receive a link to the recordings.
Review the self-help resources.
If you have any questions or need assistance with Perusall, don’t hesitate to reach out to support@perusall.com. Additionally, for demonstrations and training inquiries, as well as settings configurations, scoring, or group settings, you can contact nolan@perusall.com.
Piazza
If you have any questions or need assistance with Piazza, staff should email the vendor for support: team@piazza.com
Talis reading lists
For links to user guides and the knowledge base articles, please visit the Staff Intranet.
For help with Talis (for staff), please contact Libraries and Learning Services | Te Tumu Herenga
Turnitin
Teachers were required to migrate their Turnitin LTI assignments to the Turnitin Plagiarism Review tool in Canvas before 1 July 2024. To support the transition we ran drop-in sessions for staff. One of these sessions was recorded.
For additional support, please log a request with the Teaching Technologies Team.
Canvas support
Drop-in sessions
Our in-house expert, Karl McGuirk, leads regular drop-in sessions for staff. Topics covered are the essentials, assessments, and marking and grading. Find out when these sessions are held on the TeachWell Calendar.
Recordings from previous sessions
Canvas in-person support
Book a 45-minute one-to-one online Canvas coaching session with learning technologist Dan Stark. Topics might include: course ‘building’, accessibility, grading tools, and more.
Mon – Fri 1 – 4pm (as arranged)
MS Teams
Staff Service Centre (SSC)
For help with University of Auckland-specific Canvas questions, e.g., Single sign-on, student enrolment, University of Auckland tools such as the Final Grades Tool and UoA Toolbox, please call or log a ticket.
Call SSC on ext. 86000 or +64 9 923 6000
Mon – Fri 7.30am – 6pm
Canvas courses: Staff Access Upload Tool
The Staff Access Upload Tool is a feature of the Canvas Management Console enabling Course Access Authorisers to grant staff access to Canvas courses quickly and efficiently. Group Services administrators, Group Services team leaders, and Group Services managers can use the tool to add staff roles in Canvas. These drop-in sessions will provide additional support for those who need it.
24-hour Canvas Hotline
Contact the Canvas Hotline for help with: Getting started with Canvas, Canvas interface and features. Log into Canvas for online live chat from the Canvas Help menu.
At the bottom of the right-hand side menu, look for Help, then Chat with Canvas Support (staff).
7 days 24 hours Online chat
Page updated 20/01/2025 (major revision)