Where to get help

If you need support or have questions, this is the place to look. Below, you will find resources that will support your learning while on this course and find answers to the most commonly asked questions. 


Wellbeing always comes first

We all go through tough times during the semester or see our friends struggling. There is lots of help out there - for more information, please take a look at the university's Be well website, which offers a range of tools and information to help you care for your physical, emotional and spiritual wellbeing so that you can thrive.


Submissions, extensions, lateness, and academic misconduct

Please examine the Submissions, extensions, lateness, and academic misconduct page to learn how to apply for an extension and understand the penalties for lateness and plagiarism in the Design Programme. 


Inclusive Learning 


Support for New University Students

If you are transitioning from school, another university, from a work environment, or maybe you are a maturing student returning to study, the university's Learning Essentials website has some great resources, workshops and support ready and waiting for you. 


Finding classrooms on campus

Interactive Campus Map

The room number gives information about its location:


Support with academic learning, writing, English language support, and library


Seeking help from your class representatives

A class representative is a student enrolled in a course who is selected (democratically) by students in that course. They facilitate communication between staff and students enrolled in that course.


Other useful links and resources


Technology FAQs

Is there any IT support available for students?

Yes, view the university's Student IT Hub page to learn more about IT workshops, student email, printing, copying and scanning, and safe computing. Students can also get Microsoft Office 365, device recommendations, and long-term loan laptops if needed. Find out how to access unlimited, free and high-speed access on campus. 

 

How does Canvas work? 

Canvas is where you find all information and resources for your courses at the University of Auckland. Here is a guide for using Canvas if you need some help. You can also click the Help button on the left side menu to talk to someone about your tech issue, which is available 24/7.

 

How do I use Panopto?

Panopto is the tool used for accessing lecture recordings. For help, view this guide for using Panopto videos.

 

How do I use Zoom?

Zoom is used for any online meetings or classes where applicable. For help, view this guide for using Zoom at UoA.

 

How do I use Discord?

Discord is an online social platform used in this course for discussions and Q&As. If you're stuck, please visit the Discord Help Centre.

 

How do I use Microsoft 365?

Microsoft 365 is a cloud-based suite of applications that includes Excel, Word, PowerPoint, and Teams. More details can be found at Microsoft 365 Apps. You can find a wide range of training at Microsoft 365 Training

 


Course FAQs

Is there a textbook for this course?

[Answer]

 

What do I do if I need an extension for an assignment?

Please examine the Submissions, extensions, lateness, and academic misconduct page to learn how to apply for an extension and understand the penalties for lateness and plagiarism in the Design Programme. 

 

Are the classes recorded? What if I miss a class?

Yes, lectures are recorded, but we encourage you to attend live/synchronously when possible. Recordings will be posted on Canvas in Panopto Video as soon as they become available. [answer may vary subject to the course arrangement]

 

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